Mews Systems

This questions often comes from hotels who have a credit card integration with Adyen or Stripe. You can recognize whether a booking has a valid credit card ...

How is the commission for Distributor calculated? Open res. report->values: net->mode:totals->origin:distributor->filter: in house.  The commi...

Specifically for the Czech Republic, we have created this feature, that allows you to post the revenue linked to deposits, at the time of the booking. Watc...

Before you check-out a guest, it is always advised to show the guest a Bill Preview, to allow him/her to check that all charged items are correct. Should th...

It may happen sometimes that a guest has departed, and calls the hotel to complain that by accident he was charged the wrong items. You will then have to re...

There are 2 locations on the guest's profile where you can check this. You can go to the Guest's Profile and select the billing tab, there you ca...

Unfortunately there is no quick button to correct a closed bill and issue a credit note. To correct the bill, follow these steps: Go to the customer profi...

As Mews system does not have a night audit (during which other systems usually post accommodation charges), all the accommodation charges are already posted...

In case you already have processed payment via online gateway with the Credit Card and now you need to process full/partial refund via online gateway you w...

Keeping guest's bill opened until departure is always highly recommended as it gives you an opportunity, to process possible corrections that might occur...