Unfortunately there is no quick button to correct a closed bill and issue a credit note.

To correct the bill, follow these steps:
  • Go to the customer profile and click on the billing
  • Select the revenue item(s) you are trying to correct and post a negative charge.
  • Move the revenue items into the bill of the guest, and select the payment, against which you will refund the guest. Post the (positive) payment.
  • Close the bill.
  • Once the bill is closed it functions as a correction of the original bill. In the notes of the correction bill you could also mention which bill you are rebating.