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Mews Merchant FAQ
Mews Systems PCI Compliance FAQ
How does Mews store my password?
How to change the language on the Mews Commander App
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How to check your Adyen Merchant invoice in Mews?
Mews Merchant Storage Fee Report
How to check your Stripe Merchant invoice in Mews?
Front Office / Reception
How to solve Room Type Overbooking
Why am I not able to cancel a booking or shorten a stay?
How can I change the room number of a reservation after check in?
How can I divide 1 bill charge between multiple persons?
Why is the Accounting ledger full of unsettled reservations, even though the guests paid and already left?
See all 31 articles
Billing & Payments
Why does a booking come in, even though the credit card is invalid?
Distributor commission calculation
Posting Deposits - legal requirements in Czech Republic
Rebating items on an unsettled (open) bill
How to rebate items on a bill that has been closed
See all 15 articles
Reservations / Revenue
Creating a new Booking
Creating Business Segmentation
How to create a Company or Travel Agent Rate (Voucher rate)
How to cancel a booking and post cancellation fees
Setting Space Features
See all 41 articles
How to create new user / new employee?
We have added photos and services to the Navigator, but cannot see them in the App
How to setup a Travel Agency?
How to speed up printing process in Mews?
Property logo requirements
How can I cancel/amend closed unpaid invoice
Why the numbers on my reports do not match if I print the same selection at different times?
When I manually calculate the VAT, the number is slightly different from Mews, why?
Where can I find the list of open and used deposits?
Why do Payments and Revenue not balance in the Accounting Report?
See all 9 articles
Help Desk Software