Mews Systems

General FAQ 9

• GDPR Q&A
• Mews Merchant FAQ
• Mews Systems PCI Compliance FAQ
• How does Mews store my password?
• How to change the language on the Mews Commander App

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Mews Merchant 3

• How to check your Adyen Merchant invoice in Mews?
• Mews Merchant Storage Fee Report
• How to check your Stripe Merchant invoice in Mews?

Front Office / Reception 31

• How to solve Room Type Overbooking
• Why am I not able to cancel a booking or shorten a stay?
• How can I change the room number of a reservation after check in?
• How can I divide 1 bill charge between multiple persons?
• Why is the Accounting ledger full of unsettled reservations, even though the guests paid and already left?

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Billing & Payments 15

• Why does a booking come in, even though the credit card is invalid?
• Distributor commission calculation
• Posting Deposits - legal requirements in Czech Republic
• Rebating items on an unsettled (open) bill
• How to rebate items on a bill that has been closed

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Reservations / Revenue 41

• Creating a new Booking
• Creating Business Segmentation
• How to create a Company or Travel Agent Rate (Voucher rate)
• How to cancel a booking and post cancellation fees
• Setting Space Features

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Management 5

• How to create new user / new employee?
• We have added photos and services to the Navigator, but cannot see them in the App
• How to setup a Travel Agency?
• How to speed up printing process in Mews?
• Property logo requirements

Financial 9

• How can I cancel/amend closed unpaid invoice
• Why the numbers on my reports do not match if I print the same selection at different times?
• When I manually calculate the VAT, the number is slightly different from Mews, why?
• Where can I find the list of open and used deposits?
• Why do Payments and Revenue not balance in the Accounting Report?

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