Sometimes it may happen that the restrictions or rates you see in Mews do not correspond to what is shown in the Channel Manager. It is the responsibility of the hotel to check this regularly, to ensure the both connections are working fully, as Mews Team does not have access to your Channel Manager.

Should you notice a discrepancy, firstly run a full inventory update:
Settings > Integrations > Select your channel manager integration
  1. In the Channel Manager integration firstly ensure that in the Operations Section, the options "Upload Rates" and "Upload Availability" are both ticked and saved. 
  2. Ensure that all rates you want to update from Mews to the Channel Manager are Synchronized (note packages with items that should be charged only "once" cannot be synchronized and it will block the connection, so be careful)
  3. Lastly go to the Options section, when select "Send Inventory" and select a period for 1 full year, starting today, and run the update. Once the inventory is sent and accepted by the Channel Manager, you will receive an e-mail from Mews and in the subject it should state "Success", if you receive an e-mail with a "Warning" then kindly forward this to and we will help you.

Once you have successfully updated the availability, check your Channel Manager that all the rates and restrictions correspond.