What is a Placeholder?

It is an "empty" part of the text that is explicitly given and in the email itself it is replaced by the specific information from the system.

This is important e.g. for personalization of the emails by automatically adding the names of the guests or information about the booking.


Which placeholders do we use?


Confirmation email

{TitlePrefix} - Mr., Mrs., Ms.

{FirstName} – owner's of the booking First name

{LastName} – owner's last name

{Name} – full name

{DetailsHtml} – booking details

{SignInLink} – check-in online button

{SignInUrl} – check-in online URL only

{EnterpriseName} – name of the hotel

{EnterpriseEmail} – email of the hotel

{EnterpriseTelephone} – telephone of the hotel

{GroupId} - Unique Id of the booking group


Cancellation email

{TitlePrefix}

{FirstName}

{LastName}

{Name}

{EnterpriseName}

{EnterpriseEmail}

{EnterpriseTelephone}


End email

{TitlePrefix}

{FirstName}

{LastName}

{Name}

{EnterpriseName}

{EnterpriseEmail}

{EnterpriseTelephone}


Quotation email

{TitlePrefix}

{FirstName}

{LastName}

{Name}

{EnterpriseName}

{EnterpriseEmail}

{EnterpriseTelephone}

{DetailsHtml}

{Released} - the date and time of the release of the optional reservation


Before release email

{TitlePrefix}

{FirstName}

{LastName}

{Name}

{EnterpriseName}

{EnterpriseEmail}

{EnterpriseTelephone}

{DetailsHtml}

{Released}