General FAQ

What is Mews doing to comply with the GDPR law? We are reviewing our internal processes and seeing how we can further protect client data. As well as this,...
Fri, 17 Nov, 2017 at 6:10 PM
Mews Merchant FAQ
What is Mews Merchant? Mews Merchant is your virtual payment terminal which is is built directly inside of the Mews Commander, basically replacing your ...
Mon, 29 Jan, 2018 at 5:42 PM
Mews Systems PCI Compliance FAQ
Is Mews PCI Compliant? Mews uses the infrastructure of Microsoft Azure, which is Level 1 PCI DSS Compliant -
Thu, 16 Nov, 2017 at 5:09 PM
How does Mews store my password?
Mews always stores your password in a form of a BCrypt hash. Imagine that a hash is a fingerprint. If you have one, you cannot reconstruct the person it bel...
Mon, 25 Sep, 2017 at 9:22 AM
How to change the language on the Mews Commander App
For iOS this will reflect the language settings on the phone. For Android currently this is in English only.
Wed, 20 Dec, 2017 at 4:28 PM
Mews has submitted all of the required documentation to the authorities and we are awaiting their approval.  The attached document states that the submi...
Sat, 30 Dec, 2017 at 8:45 PM
Post Stay Emails
When exactly are we sending out the post stay emails?  At the exact moment of check-out, the trigger is the check-out.  We do not currently have a t...
Tue, 2 Jan, 2018 at 9:10 PM
Mews error message
Note that if you see a “Mews error message”-  Sorry this page isn't available - then Mews is not down. You may have e.g. incorrect URL (old bookmark). ...
Tue, 2 Jan, 2018 at 10:00 PM
Day Use
If a property books a room as day use, will this still be available on the Booking Engine or it will be taken out of inventory even if booked for few hours?...
Tue, 2 Jan, 2018 at 10:06 PM