Why does the booking in the reservation report shows 0 balance, even though there is balance to be paid? : Mews Systems

Why does the booking in the reservation report shows 0 balance, even though there is balance to be paid? Print

Created by: Dmytro Kryvenko

Modified on: Tue, 1 Aug, 2017 at 9:16 AM

We often get questions from hotels that when they run the Reservations Report with "balances" loaded, some of the bookings show 0 Balance, but when they open the booking they will find that there is actually a balance to be paid.

In Mews the balance of the bill is linked to the Guest's Profile, whereas in many other PMS solutions the bill is linked to the booking/room. Because the bill is linked to the Guest's Profile, in order for you to show the balance of the guest in the Reservations Report, you have to ensure that a person is assigned to the booking.

If you remove all companions from the booking, unfortunately we cannot link any bill balance in the Reservations Report.

Dmytro is the author of this solution article.

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Why does the booking in the reservation report shows 0 balance, even though there is balance to be paid? Print

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