Front Office / Reception
If you have a walk in guest that shows up after midnight at the hotel, do the following:
Firstly create the booking with the arrival date of yesterday (Mew...
Mon, 31 Jul, 2017 at 5:38 PM
Sometimes it may happen that the restrictions or rates you see in Mews do not correspond to what is shown in the Channel Manager. It is the responsibility of...
Mon, 31 Jul, 2017 at 5:38 PM
We have an integration with the Czech Foreign Police, this connection allows to send the police daily mails with all guest's profiles. How to set up...
Mon, 31 Jul, 2017 at 5:39 PM
When a new user is created in Mews, you need to decide whether this user will be allowed to accept cash. If this is the case, the employee MUST be assigned ...
Mon, 31 Jul, 2017 at 5:39 PM
The language of the confirmation email is determined based on the guest and the system tries to be as intuitive and accurate as possible. Below, I will expl...
Wed, 2 Aug, 2017 at 5:50 PM
What is a Placeholder? It is an "empty" part of the text that is explicitly given and in the email itself it is replaced by the specific informat...
Mon, 18 Dec, 2017 at 6:27 PM
Arrivals
Every guest that is on arrival today
Departures
Every guest that is due to depart today
In House
In House are all reservations that ...
Mon, 31 Jul, 2017 at 5:42 PM
Walk in is a guest who showed up without the reservation and made a booking for today at the reception In person is a situation when the guest comes to ...
Mon, 31 Jul, 2017 at 5:42 PM
Black: Done Blue: To be done Green: Finishing action Orange: To be followed up Yellow: Out of order
Mon, 31 Jul, 2017 at 5:43 PM
Please watch this short video which will help you to set up your email templates.
Mon, 31 Jul, 2017 at 5:43 PM