Front Office / Reception

Walk in after midnight
If you have a walk in guest that shows up after midnight at the hotel, do the following: Firstly create the booking with the arrival date of yesterday (Mew...
Mon, 31 Jul, 2017 at 5:38 PM
Rates or MLOS restrictions in Mews do not correspond to the Channel Manager
Sometimes it may happen that the restrictions or rates you see in Mews do not correspond to what is shown in the Channel Manager. It is the responsibility of...
Mon, 31 Jul, 2017 at 5:38 PM
Handling Czech Foreign Police Report
We have an integration with the Czech Foreign Police, this connection allows to send the police daily mails with all guest's profiles. How to set u...
Mon, 31 Jul, 2017 at 5:39 PM
Why am I not able to post cash transactions?
When a new user is created in Mews, you need to decide whether this user will be allowed to accept cash. If this is the case, the employee MUST be assigned ...
Mon, 31 Jul, 2017 at 5:39 PM
Language of the confirmation email
The language of the confirmation email is determined based on the guest and the system tries to be as intuitive and accurate as possible. Below, I will expl...
Wed, 2 Aug, 2017 at 5:50 PM
Placeholders in the emails
What is a Placeholder? It is an "empty" part of the text that is explicitly given and in the email itself it is replaced by the specific informat...
Mon, 18 Dec, 2017 at 6:27 PM
Difference between Arrivals, Departures, In House reserations and Stayovers
Arrivals Every guest that is on arrival today Departures Every guest that is due to depart today In House In House are all reservations that ...
Mon, 31 Jul, 2017 at 5:42 PM
Difference between Walk in and In person:
Walk in is a guest who showed up without the reservation and made a booking for today at the reception In person is a situation when the guest comes to ...
Mon, 31 Jul, 2017 at 5:42 PM
Meaning of the colors in Mews
Black:  Done Blue:  To be done Green: Finishing action Orange: To be followed up Yellow: Out of order
Mon, 31 Jul, 2017 at 5:43 PM
How to set up email templates
Please watch this short video which will help you to set up your email templates.  
Mon, 31 Jul, 2017 at 5:43 PM