Front Office / Reception

Why is the system posting cancellation charges on the guest's accounts?
One of the big differences from traditional PMS systems is that Mews system has the ability to post cancellation charges automatically. Traditionally if y...
Mon, 31 Jul, 2017 at 4:29 PM
I cannot find the accommodation charges on the guest's bill, where did it disappear to?
When you cannot find the accommodation charges on a guest's bill, but you are sure that they were posted. Where to start the search? Firstly, go to ...
Mon, 31 Jul, 2017 at 4:29 PM
How to close my Cashier
By the end of the day/shift you may close your cashier by following these simple steps: Click on "Cashier" button under Finance section in m...
Mon, 31 Jul, 2017 at 4:31 PM
Shortening or prolonging of an In House Booking
We always recommend that you do NOT close the guest bills until the day of departure. However we understand that in some cases it may happen that you have c...
Mon, 31 Jul, 2017 at 4:31 PM
Which report do I use to see how many breakfasts/baby cots/parking spaces are booked?
The Rate Inclusion Overview is a chronological overview of the different package products that are included in the rate. This could be breakfast, parking, c...
Mon, 31 Jul, 2017 at 4:31 PM
How can we create reservation with two different rates?
Our New Reservation Screen gives you unique option to create multiple, continuous stay reservations with different rates. Please follow below steps: Clic...
Mon, 31 Jul, 2017 at 4:32 PM
How can I reset password?
If you would like to change the password, select "Change Password" in the profile section and the system will prompt you for your current password...
Mon, 31 Jul, 2017 at 4:33 PM
How to respond and resolve messages from the Mews Navigator
The Mews Navigator is the concierge application, which allows guests of your hotel to communicate directly with the reception. One of the features in the ap...
Mon, 31 Jul, 2017 at 4:35 PM
How can assign an invoice to the Company or Travel agency when I have already closed an Invoice?
Mews only allows the changing of the “Company Name” or "Travel Agent" on an Invoice if you are within the “editable history window” which is set b...
Mon, 31 Jul, 2017 at 4:36 PM
Why can't I see guest's details on the registration card?
When you select the "Print Registration Card" button for a particular booking, sometimes, the registration card will show an empty white page. Why...
Mon, 31 Jul, 2017 at 5:37 PM