Reservations / Revenue

If I update rates and availability in the Channel Manager, will Mews update them accordingly?
The Mews Commander updates rates and availability to the Channel Manager, not the other way around. So if you change rates/availability directly in the Ch...
Mon, 31 Jul, 2017 at 5:56 PM
If I place a room in "Out of order" status, is this fed directly to all channels via the channel manager?
Yes that is correct, if we see that you are placing a room OOO, we will take that room out of the inventory, and inform the Channel Manager to stop selling ...
Mon, 31 Jul, 2017 at 5:56 PM
How should I read the numbers in the Availability report, what do they mean? 2(+1)
When you run the Availability Report, each box contains 2 numbers, the first number is the number of rooms on that day, for that room type available for sal...
Mon, 31 Jul, 2017 at 5:57 PM
How to manage Beds vs Dorms availability?
One of the key benefits of Mews is the way we have built the ability to sell beds as part of a dorm, so its a 2 dimensional room setup. For example, if you ...
Mon, 31 Jul, 2017 at 5:57 PM
Travel Agency is not assigned to a booking that came via Channel Manager?
Most of our properties have a Channel Manager integrated directly via Mews. Because of these connections, in the master database of Mews we have already hun...
Mon, 31 Jul, 2017 at 5:58 PM
I think the system overbooked the hotel, how did this happen?
Sometimes its possible that, due to the connection of many systems and the speed at which bookings are coming in on a busy period, the hotel or a room type ...
Mon, 31 Jul, 2017 at 5:59 PM
How do I manage Allotments for Wholesalers (GTA, Tourico, etc)?
How to manage the allotments of your Static Wholesalers (such as GTA, Tourico, etc.)  in Mews. Unfortunately as you may know, we do not currently have an au...
Mon, 31 Jul, 2017 at 5:59 PM
How can I remove a room from a group?
Once a reservation has been added to the group, you are not able to remove or disconnect it from the group. Unfortunately we do not currently support th...
Mon, 31 Jul, 2017 at 5:59 PM
How can we handle the Board Plan from Channel Manager to PMS?
There are 2 options: First option: You will load Board rate (for example Half-Board) exclusive of products, as they will be added upon making the reservatio...
Mon, 31 Jul, 2017 at 6:00 PM
How to create individual rate for a particular OTA?
Yes, it is possible to have individual rate for the particular OTA: - You would need to create it as independent "voucher" rate, so it will not b...
Mon, 31 Jul, 2017 at 6:00 PM