Reservations / Revenue

How can I analyse the Customer Statistics Report?
The Customer Statistics Report will help you to analyse your customers further and may generate more business. Here are some examples: Compare Channel Ma...
Tue, 1 Aug, 2017 at 9:16 AM
Why does the booking in the reservation report shows 0 balance, even though there is balance to be paid?
We often get questions from hotels that when they run the Reservations Report with "balances" loaded, some of the bookings show 0 Balance, but whe...
Tue, 1 Aug, 2017 at 9:16 AM
Rates for individual nights are different in MEWS than in Channel Manager
It can happen that you notice that rates for individual nights of a reservation that came in via Channel Manager are different in the PMS from what you see ...
Tue, 1 Aug, 2017 at 9:17 AM
Cancellation processed via Channel Manager didn't post cancellation fee
That is correct. When an OTA (such as Booking.com, Expedia) needs to process a cancellation of a booking to which cancellation fees apply, the hotel nee...
Tue, 1 Aug, 2017 at 9:17 AM
How to set up an extra person fee?
An extra fee may be charged for additional guests staying in the room. Before setting up an extra fee, the "normal bed count" needs to be set ...
Tue, 1 Aug, 2017 at 9:17 AM
House use and its influence on availability and occupancy
If the room is booked under "House Use", it does not affect occupancy, only availability. Meaning, if you book one room under "House Use"...
Tue, 1 Aug, 2017 at 9:18 AM
Out of Order vs Out of Service
Out of Order (OOO) is usually used when a room is being renovated, undergoing repairs, or cannot be used. Out of Order rooms are unavailable to sell, and ar...
Tue, 1 Aug, 2017 at 9:18 AM
House use report
House use report can be found in the occupancy report once exported to Excel. You can choose the dates you are interested in and you will have nice breakdo...
Tue, 1 Aug, 2017 at 9:18 AM
Your account has been created
We often receive requests to switch off the automatic email Your account has been created. This email is being sent to every guest whose profile was cre...
Thu, 5 Oct, 2017 at 11:44 AM
Business Segments
Business Segments There are now 3 places where one can assign a Business Segment: 1) Rate Plan 2) Stay Services > Option > Default Business Segm...
Thu, 28 Sep, 2017 at 11:23 AM