Reservations / Revenue
The Customer Statistics Report will help you to analyse your customers further and may generate more business. Here are some examples:
Compare Channel Ma...
Tue, 1 Aug, 2017 at 9:16 AM
We often get questions from hotels that when they run the Reservations Report with "balances" loaded, some of the bookings show 0 Balance, but whe...
Tue, 1 Aug, 2017 at 9:16 AM
It can happen that you notice that rates for individual nights of a reservation that came in via Channel Manager are different in the PMS from what you see ...
Tue, 1 Aug, 2017 at 9:17 AM
That is correct. When an OTA (such as Booking.com, Expedia) needs to process a cancellation of a booking to which cancellation fees apply, the hotel nee...
Tue, 1 Aug, 2017 at 9:17 AM
An extra fee may be charged for additional guests staying in the room. Before setting up an extra fee, the "normal bed count" needs to be set ...
Tue, 1 Aug, 2017 at 9:17 AM
If the room is booked under "House Use", it does not affect occupancy, only availability. Meaning, if you book one room under "House Use"...
Tue, 1 Aug, 2017 at 9:18 AM
Out of Order (OOO) is usually used when a room is being renovated, undergoing repairs, or cannot be used. Out of Order rooms are unavailable to sell, and ar...
Tue, 1 Aug, 2017 at 9:18 AM
House use report can be found in the occupancy report once exported to Excel. You can choose the dates you are interested in and you will have nice breakdo...
Tue, 1 Aug, 2017 at 9:18 AM
We often receive requests to switch off the automatic email Your account has been created. This email is being sent to every guest whose profile was cre...
Thu, 5 Oct, 2017 at 11:44 AM
Business Segments There are now 3 places where one can assign a Business Segment: 1) Rate Plan 2) Stay Services > Option > Default Business Segm...
Thu, 28 Sep, 2017 at 11:23 AM