Mews Systems
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Knowledge base
Mews Commander / Getting Started
Introduction
7
Introduction
Profiles
Cashier
Task
Reports
View all 7
Mews Commander / Profiles
General Profiles
4
Customer Profiles
Company Profiles
Travel Agency Profiles
Employee Profiles
Customer Profiles
5
Dashboard
Profile
Internals
Payments
Billing
Mews Commander / Reservations
Introduction
5
Timeline
Create New Reservation
Booking Module
Batch Check-out
Editable History Window
Booking Module
7
State - Booking Module
Properties - Booking Module
Group - Booking Module
Pricing - Booking Module
Items - Booking Module
View all 7
Mews Commander / Reports
General Reports
7
Action Log
Activity Report
Customer Reports
Finance
Reservations
View all 7
Customer Reports
4
Customer Profiles
Customer Statistics
Guests in House
Spent Nights Report
Financial Reports
7
Accounting Report
Bills & Invoices
Financial Transactions
Guest Ledger
Manager Report
View all 7
Reservation Reports
3
Product Report
Reservation Overview
Reservation Report
Sales Reports
2
Occupancy Report
Rate Management
Mews Commander / Configuration
General Configuration
4
Main Enterprise Settings
Mews Distributor
Integrations
Mews Navigator
Financial Configuration
6
Accounting Categories
Accounting Configuration
Cashiers
Counters
Deposits
View all 6
Sales Configuration
6
Services setup
Services
Stay Products
Companies
Travel agent contracts
View all 6
Spaces Cofiguration
3
Room categories
Space features
Rooms
Users Configuration
2
Departments
Registration card configuration
Stay Configuration
6
Mail templates
Rate groups
Rates
Product rules
Distributor configurations
View all 6
Mews Navigator
2
Places
Guides
Mews Travel Club
1
Mews Travel Club Setup guide
Mews Commander / Integrations
General
7
Printer Integration
Point Of Sales Integrations
Payment Integrations
Mews Connector
Foreign Police Integrations
View all 7
Police Integrations
3
Czech Republic Foreign Police Integration
Spain police integration
Portugal police integration
Fiscal Registry
2
EET CZ integration
Registrierkasse
Channel Manager Integrations
7
Availpro
Cubilis
HotelREZ
Siteminder
Webhotelier
View all 7
Door Lock Integrations
3
ASSA ABLOY VingCard Visionline door lock integration setup and operations
Onity door lock integration setup and operations
Hotek door lock integration setup and operations
Business intelligence
2
Duetto Reservation Export Integration
Snapshot Validation Report
Mews Distributor / User Guide
Mews Distributor
0
FAQ
General FAQ
9
GDPR Q&A
Mews Merchant FAQ
Mews Systems PCI Compliance FAQ
How does Mews store my password?
How to change the language on the Mews Commander App
View all 9
Mews Merchant
3
How to check your Adyen Merchant invoice in Mews?
Mews Merchant Storage Fee Report
How to check your Stripe Merchant invoice in Mews?
Front Office / Reception
31
How to solve Room Type Overbooking
Why am I not able to cancel a booking or shorten a stay?
How can I change the room number of a reservation after check in?
How can I divide 1 bill charge between multiple persons?
Why is the Accounting ledger full of unsettled reservations, even though the guests paid and already left?
View all 31
Billing & Payments
15
Why does a booking come in, even though the credit card is invalid?
Distributor commission calculation
Posting Deposits - legal requirements in Czech Republic
Rebating items on an unsettled (open) bill
How to rebate items on a bill that has been closed
View all 15
Reservations / Revenue
41
Creating a new Booking
Creating Business Segmentation
How to create a Company or Travel Agent Rate (Voucher rate)
How to cancel a booking and post cancellation fees
Setting Space Features
View all 41
Management
5
How to create new user / new employee?
We have added photos and services to the Navigator, but cannot see them in the App
How to setup a Travel Agency?
How to speed up printing process in Mews?
Property logo requirements
Financial
9
How can I cancel/amend closed unpaid invoice
Why the numbers on my reports do not match if I print the same selection at different times?
When I manually calculate the VAT, the number is slightly different from Mews, why?
Where can I find the list of open and used deposits?
Why do Payments and Revenue not balance in the Accounting Report?
View all 9
Help Desk Software
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